Introduction
At Mama Jemimah’s Kitchen Limited T/a Rootz & Kolture Restaurant, we strive to provide timely and reliable delivery of our delicious meals to our customers.
This Delivery Policy outlines the key information regarding our delivery service.
- Delivery Areas
We deliver within the following areas: Darlington postcode DL1, DL2 & DL3. Delivery outside these areas may be subject to additional charges or may not be available. - Delivery Times
- Standard Delivery: We aim to deliver your order within 40-60 mins from the time of placing the order, subject to availability and traXic conditions.
- Delivery times may vary based on your location, order size, and the time of day.
3. Delivery Charges
- Delivery charges are calculated based on your location and will be displayed at checkout when placing an order through third-party platforms (Square Space).
• Any additional delivery charges will be clearly communicated before the order is confirmed.
4. Delivery Process
- Once your order has been placed and confirmed, you will receive an estimated delivery time from the third-party platform.
- Our delivery team will aim to deliver your food as close to the estimated delivery time as possible. However, please note that delivery times are subject to external factors such as traXic or weather conditions.
5. Failed Deliveries
- If we are unable to deliver your order due to incorrect address details, or if no one is available to receive the order, our delivery driver will attempt to contact you. If we cannot reach you, the order may be returned, and no refund will be provided.
- It is your responsibility to ensure that someone is available to receive the delivery at the specified address and time.
6. Delivery Issues
- If there is an issue with your delivery (e.g., incorrect items, late delivery), please contact the third-party platform through which you placed your order (Square Space). They will handle the complaint and initiate any necessary action, including refunds if applicable.
7. Delivery During Peak Hours
- Please note that during peak hours (e.g., weekends and holidays), delivery times may be longer than usual. We appreciate your patience and understanding during these times.
8. Changes to Delivery Policy
- We reserve the right to update or modify this Delivery Policy at any time. Any changes will be posted on our website, and it is your responsibility to review the policy periodically.
Contact Information
For any delivery-related inquiries, please contact us at:
- Email: info@rootznkolture.co.uk
- Phone: 07749894057 (WhatsApp Business)